Frequently Asked Questions
| Switching to Energy PEAK |
Do I have to call my electricity and gas provider to switch?
How do I sign up with Energy PEAK?
Zoom, phone or face to face – whatever suits you. Start your consultation here.
I am currently under contract. Can I switch?
If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.
Is there a fee to switch electricity providers?
No there is no fee to switch if your contract expires within six months or less. We offer future date pricing and make contracts available that start at the end of your current contract.
| How does Energy PEAK work? |
Sometimes Energy PEAK has a lower rate than Energy Suppliers- how is this possible?
By negotiating a group rate on behalf of you and other businesses like yours, often Energy PEAK can offer you a lower rate then if you went directly to the supplier.
How does an energy broker charge for their services?
Energy brokers either charge a fixed rate or a commission for their services. At Energy PEAK, we charge a fixed rate for our services. We provide expert energy advice for under £1 per day. Learn more about what to watch out for here.
Is there a monthly fee for services deducted by Energy PEAK?
Are there any regulations for 3rd party energy brokers?
The TPI-Code aims to 'protect the interests of non-domestic consumers and, in particular, their interests in having the confidence that when using a Third Party Intermediary (TPI), the TPI will act in a fair, honest, appropriate and transparent manner and effectively assist them with their energy supply needs.’ Learn more about the draft of TPI-Code guidelines here.
| Billing |
How do I pay my energy bill if I use an energy broker?
You pay your bill to your supplier as normal, then the supplier pays the energy broker, or energy consultant.
Who should I contact if I have billing questions?
If you have any question regarding your bill, contact Energy PEAK at email@example.com. One of our energy specialists will be available to assist you Monday through Friday, from 9:00am to 5:00pm. Out of hours appointments can be made on request, go to 'Request a Callback' to schedule a meeting.
What are Deemed Rates?
Deemed rates occur when you have no active contract to supply your business with power. This most commonly happens when you move into a new business premises. The current energy supplier assumes that you want to have an uninterpreted supply of power and so will continue supplying the property with power but at their much higher deemed rates.
| Contracts |
How long does the contract last for?
That’s up to you. We have multiple energy contracts ranging from 1 to 4 years available.
Is there a cooling-off period?
Yes, in line with OFGEM recommendations, Energy PEAK is one of the first energy services who have introduced a 14-day cooling off period for small businesses.
What are electricity out-of-contract rates or extended supply rates?
Out-of-contract rates can occur when your existing contract with a supplier ends before a new one is put in place or if you repeatedly fail to pay your energy bills. You should never have to pay out-of-contract rates. Your supplier should send you a renewal letter months before your contract ends. Some suppliers will even auto-renew and/or place you onto a new plan (usually a variable rate tariff). With Energy PEAK managing your energy you will never pay out-of-contract rates as we will manage finding the best new electricity and gas contracts for you.
| Emergency |
If my electric or gas goes out in the Greater Manchester Area, who do I call?
Get in touch with Energy PEAK and we’ll contact the supplier on your behalf. The network operator handles emergencies, leaks, outages and downed power lines. In Manchester, the operator for electric is Electricity North West here and gas is Cadent here.
If there is a gas emergency, who do I call?
| Energy Info |
How much does electricity cost for small businesses?
Energy use * price per kwh + daily standing charge = total annual cost. This is the basic formula used to calculate your electricity bill. Government charges will also be added.
On average, how much electricity do different size businesses use per year?
It depends on the type of business, but these are some averages to give you an idea of how much electricity different size businesses should use. Request a callback to talk to an Energy PEAK broker and we will give you specific rates for your business.
What is a Kilowatt-hour?
A Kilowatt-hour (kWh) is the standard unit of measurement used by energy suppliers for both electricity and gas. A kWh is the amount of energy you would use if you kept a 1,000 watt appliance running for an hour. So, for example, a 1,000 Watt electric heater left running for one hour uses 1 kWh of energy, while you would need to have a 100 watt light bulb switched on for 10 hours to use 1 kWh of energy.